Terms of Service

These terms govern your use of nobilityandfriends.com and the services provided by Nobility & Friends (L2S LLC, doing business as Nobility & Friends, “we,” “us”). By using the site or our services, you agree to them. A signed service agreement or order form, if you have one, controls where it differs from these terms.

Our services

We provide AI front office services (an AI receptionist for calls, texts, and website chat, booking, reminders, and follow-up), customer database and automation setup, and optional add-ons such as paid media, website builds, local SEO, social media, hosting, and staffing. The exact scope of your service is set by your plan and any order form.

Plans, setup fees, and billing

• Monthly plans are billed in advance on a recurring basis until cancelled.
• Setup and build fees are one-time charges, due before work begins, and are non-refundable once work has started.
• Advertising spend for paid media is billed separately and paid to the ad platforms.
• Staffing placement fees are charged only when a candidate is placed, at the rate in your staffing agreement.
• We may change prices with at least 30 days’ notice. Changes apply from your next billing period.

Flat rate and fair use

Our AI front office plans are a flat monthly rate with no per-minute or per-message charges for normal business use. To keep pricing fair for everyone, plans are intended for the call, text, and chat volume of a single business location. If usage is far above typical levels, or the service is used for bulk, automated, or prohibited messaging, we’ll contact you to discuss a plan that fits. We will not add usage charges without your agreement.

Your responsibilities

• Give us accurate information about your business so we can set up and train your AI front office.
• Make sure your contacts have agreed to receive calls and texts from you, and honor opt-out requests. You are responsible for following the laws that apply to your communications, including texting, call recording, and privacy rules.
• Don’t use our services for anything unlawful, deceptive, abusive, or spam.
• Keep your login secure and let us know about any unauthorized access.

AI-generated responses

Our AI receptionist answers based on the information you provide and the rules we set together. It can make mistakes. It isn’t a substitute for professional advice, and it shouldn’t be relied on for emergencies. You should review its activity in your login and tell us about anything that needs adjusting.

Cancellation

You can cancel a monthly plan with 30 days’ written notice. Service continues through the end of the paid period. We don’t provide partial-month refunds.

What you keep

If you cancel, you keep what’s yours: your domain, your website content, your customer data, and your business information. We’ll help you export your data. We keep our own templates, automations, and tools, which remain our property.

Our property

The site, our templates, workflows, scripts, and know-how belong to us. You get the right to use them as part of your service while your plan is active.

Third-party services

Our services rely on third-party platforms for hosting, phone and messaging, email, scheduling, and payments. We aren’t responsible for outages or changes caused by those providers, but we’ll work to keep your service running.

Disclaimers

We work hard to deliver results, but we don’t guarantee specific outcomes such as a number of leads, bookings, or revenue. Services are provided “as is” to the fullest extent allowed by law.

Limitation of liability

To the fullest extent allowed by law, we aren’t liable for indirect, incidental, or consequential damages, or lost profits. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.

Indemnification

You agree to indemnify and hold harmless L2S LLC, doing business as Nobility & Friends, from claims, damages, liabilities, and reasonable legal costs arising from your business, your products or services, the information or instructions you provide, your customer lists and whether those contacts agreed to be contacted, or your failure to follow the laws that apply to your business and its communications — except to the extent a claim is caused by our own negligence or misconduct.

Independent provider

We are an independent service provider. Nothing in these terms creates a partnership, joint venture, employment, or franchise relationship between us, and neither of us may bind the other except as expressly authorized in your plan or setup. You remain responsible for your own business, professional services, and customer relationships; we provide and operate the systems described in your plan, using the information and rules you approve.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. Continuing to use our services after an update means you accept it.

Governing law

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

Contact

L2S LLC, doing business as Nobility & Friends
[email protected]